Frequently Asked Questions
Are your pens refillable?
Yes. All Oak Lane Woodworks pens have an ink refill that can be purchased at office supply retailers and easily replaced. An instruction card is included with every pen.
What about shipping?
All US orders ship for free via USPS Priority Mail. Priority mail includes tracking, insurance and generally takes 1-3 days to arrive once shipped.
I want to give this item as a gift. How soon will it ship?
We make every effort to get orders out as quickly as possible. Many orders ship same day or the next day. All orders will ship within 3-5 days at most.
Is there a warranty on your pens?
We stand behind our work and the products we craft. If have a problem with our of products that is a result of materials or workmanship, we will repair or replace the product. We will do our best to work with customers to repair products damaged by misuse, abuse or accidents.
Can I get a different color ink?
We include high quality black ink refills with all of our pens. A wide variety of colors are available at office supply retailers.
Does the pen come in a box?
We offer several gift box options. You can select to add a gift box when you add the product to your cart.
Can you put a name on the pen?
At this time we are not able to offer custom engraving on our pens.
I don’t see what I’m looking for in your shop. Can you make……?
Send us an message with your request. We will do our best to accommodate your custom request.
Handmade = Unique
Each and every one of our products are handmade. There are inherent variables in handcrafting these products. The photos shown are representative of the finished product you will receive. There may be slight variations in color tones, grain patterns and contours. These variable are what make each finished product unique.